| I LIKE ONE ITEM OUT OF STOCK, WHEN WILL BE AVAILABLE AGAIN?
Please, contact us by email to let us know which item are you intereset in. We will be more more than happy to give you new arrival dates and we will contact you once the ítem is in stock again.
| DO YOU SHIP WORLDWIDE?
Yes, we do.
Our shop online calculate prices only to European Union, so please send us an email with your details and we will get back to you with all the shipping options available for your country and prices. We only use trackable delivery services.
| HOW DO I GET FREE SHIPPING?
For orders above 150 euros you have free shipping.
Please, be aware that for oders outside the European Union, Atlas does not have any control for any duties, customs and taxes levied by the country or zone your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country or zone.
| WHERE IS MY ORDER?
As soon as your order is given to the carrier your tracking number will also be sent to the email adress you gave for the purchase. If you can not find this tracking number, or if you can not follow your order, contact us by email and we will give you the information you need.
| WHAT HAPPENS IF I´M NOT HOME WHEN ORDER ARRIVES?
In absence of the recipient of the order, your order will be delivered to the postal contact point indicated on the notice left in your mailbox. Your parcel will be kept in the postal contact point for a period of 7 calendar days from the day after the date of filing of the notice of passage. At the expiration of this period, the parcel will be returned to us. In case the timeout is attributable to you (the delivery address you provided was not correct or you are not past pick up the package within 7 day period, the costs forwarding the package will be at your expense.
| WHAT SHOULD I DO IF MY PARCEL IS DAMAGED ON ARRIVAL ?
On receipt of your parcel, if you see that the packaging is showing signs of damage, you may either : refuse the parcel, in which case it will be returned straight to our warehouse or ask for it to be delivered to your post office so that you can open it in the presence of an authorised officer.
| MY ITEM HAS A FAULT
Atlas pays particular attention to the quality of its products. However, should you find any fault despite all the quality checks carried out, please inform us of this problem so that we can send you a replacement or a refund. Please follow the returns procedure and state the reason for returning. If we accept the fault, you have the choice of re-ordering your item (subject to availability) or taking a refund. Return charges will be at our expense.
Please note that most of our ítems are handmade therefore there might be slightly differences (like tone color or marks) between your ítem and the one showed on our website. This should not be considered as a fault as is part of the charm and personality of each ítem.